Cambridge Dental Care
1490 N Green Mt Rd, Suite B, O'Fallon, Illinois, 62269
Patients generally love the clinical care and friendly atmosphere, often citing Dr. Brubaker as a trusted professional. However, a significant number of reviews highlight major frustrations with the billing department and aggressive upselling tactics. Some long-term patients feel alienated by rigid policies regarding insurance and collections. While the dental work itself is often praised, the administrative side is a major pain point.
We analyze 75 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Always verify insurance coverage directly with your provider before agreeing to extensive X-rays or deep cleanings.
✓ What Works Well
- Friendly and welcoming staff
- High-quality clinical care
- Comfortable atmosphere
✗ Areas to Improve
- Aggressive upselling of services
- Billing and insurance communication issues
- Rigid administrative policies
- Why was I sent to collections without notice?
- Do you accept my insurance plan?
Billing department needs a serious overhaul
Clinical staff is top-notch
Communication regarding insurance coverage is often misleading
- Category Health & Medical
- City O'Fallon
- State Illinois
- Postcode 62269
- Country United States
readers daily.