Cantor Insurance Group
26777 Central Park Blvd, Southfield, Michigan, 48076
The feedback for this agency is a bit of a mixed bag. Many long-term clients love the personalized service and the effort the team puts into finding savings. However, there is a clear trend of frustration following a recent company buyout, with several customers complaining about poor communication, high staff turnover, and difficulty getting simple questions answered. While some agents are still being praised for being absolute lifesavers, others are being called out for being unresponsive. It seems like a classic case of growing pains, where the personal touch is getting harder to find for some.
We analyze 71 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have a specific agent you trust, stick with them, but be prepared for potential delays if they leave the firm.
✓ What Works Well
- Proactive savings checks
- Personalized approach from specific agents
- Competitive rates
✗ Areas to Improve
- Poor communication post-buyout
- High staff turnover
- Difficulty reaching agents for claims
- Why did my premium increase?
- Who is my current agent?
Some agents are amazing, others are hard to reach.
The service has really declined since the transition.
They used to be my go-to, but now I'm looking elsewhere.
- Category Financial Services
- City Southfield
- State Michigan
- Postcode 48076
- Country United States
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