760 MA-28, South Yarmouth, Massachusetts, 02664
Cape & Islands Kia is highly praised for its professional, attentive, and transparent sales team, with agents like Pavel, Bobby, and Joe receiving frequent commendations. Customers appreciate the no-pressure environment and the effort the team puts into finding the right vehicle. However, there are some significant complaints regarding the service department, including long wait times, poor communication, and issues with misdiagnosis or up-charging. While the sales experience is generally top-notch, the service side seems to be a pain point for some.
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The sales team is excellent, but consider getting a second opinion for major service repairs.
✓ What Works Well
✗ Areas to Improve
Pavel is exceptional, highly recommend.
Sales team is great, service needs work.
Transparent pricing and easy process.