Cape & Islands Kia
760 MA-28, South Yarmouth, Massachusetts, 02664
Cape & Islands Kia is highly praised for its professional, attentive, and transparent sales team, with agents like Pavel, Bobby, and Joe receiving frequent commendations. Customers appreciate the no-pressure environment and the effort the team puts into finding the right vehicle. However, there are some significant complaints regarding the service department, including long wait times, poor communication, and issues with misdiagnosis or up-charging. While the sales experience is generally top-notch, the service side seems to be a pain point for some.
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The sales team is excellent, but consider getting a second opinion for major service repairs.
✓ What Works Well
- Professional and transparent sales team
- No-pressure sales environment
- Helpful and knowledgeable staff
✗ Areas to Improve
- Service department issues (wait times, communication)
- Some reports of misdiagnosis or up-charging
- Occasional issues with vehicle availability
- How can I schedule a service appointment?
- Why is the service department so slow?
Pavel is exceptional, highly recommend.
Sales team is great, service needs work.
Transparent pricing and easy process.
- Category Automobile
- City South Yarmouth
- State Massachusetts
- Postcode 02664
- Country United States
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