Cape Medical Supply LLC
28 Jan Sebastian Dr, STE 2, Sandwich, Massachusetts, 02563
The in-person experience is often described as excellent, with staff being knowledgeable and patient. However, the remote/phone support and billing departments are a major source of frustration. Many customers feel the company has become impersonal and difficult to deal with since being acquired, leading to billing errors and communication gaps.
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Always go in person for fittings or issues; phone support is notoriously unreliable.
✓ What Works Well
- Knowledgeable in-person staff
- Helpful mask fittings
- Clean office
✗ Areas to Improve
- Terrible phone support
- Billing errors
- Difficult to reach a real person
- Why am I getting double billed?
- How do I reach a real person?
- Can I just walk in?
Go in person if you can
Billing is a nightmare
Staff is great, system is not
- Category Health & Medical
- City Sandwich
- State Massachusetts
- Postcode 02563
- Country United States
