211 SE Byers Ave, Pendleton, Oregon, 97801
Capeco is a mixed bag for the local community. Many folks find the staff compassionate and helpful, especially for energy assistance and senior services. However, others report significant frustration with communication, long wait times, and difficulty getting through to the right people. Some users feel the agency is a lifeline, while others find the application process stressful and opaque. Overall, it seems like a vital but overwhelmed resource.
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Call early in the morning to avoid the afternoon phone rush.
✓ What Works Well
✗ Areas to Improve
Staff are lifesavers when you can reach them
The phone system is a nightmare
Great programs but the process is a headache