Capital Customs
1408 Central Ave, Albany, New York, 12205
Capital Customs is a polarizing shop. Many customers praise Jesse and his team for their top-tier audio installations, quick turnaround, and fair pricing. However, a significant number of reviewers report rude customer service, unprofessional behavior, and botched installations. While some find the work spot on, others warn of poor quality and lack of accountability. It seems to be a hit-or-miss experience depending on the specific interaction.
We analyze 75 public reviews for Capital Customs using our data models and filter out spam to highlight only authentic feedback.
Always ask for a walk-through of the installation before leaving the shop to ensure everything is functional.
✓ What Works Well
- Quick installation times
- Fair pricing
- Knowledgeable about latest tech
✗ Areas to Improve
- Rude customer service
- Inconsistent installation quality
- Lack of accountability for errors
- Do they speak Spanish?
- Is there a warranty on installations?
- Can they work on specific car models?
Great audio upgrades and remote start installs.
Owner can be dismissive or rude when questioned.
Some reports of damaged vehicle components during service.
- Category Automobile
- City Albany
- State New York
- Postcode 12205
- Country United States
