Capital Eye Care, PC
9300 S I-35 Frontage Rd, Suite B, Austin, Texas, 78748
Capital Eye Care is a mixed bag. Many patients love the thorough exams, friendly doctors, and bilingual staff. However, there are significant complaints about poor phone communication, billing errors, and rude front-desk interactions. While the clinical care is often described as excellent, the administrative and customer service side of the practice is a frequent source of frustration for patients.
We analyze 71 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have a billing issue, try to resolve it in person rather than over the phone, as the phone system is notoriously unreliable.
✓ What Works Well
- Thorough eye exams
- Bilingual staff
- Friendly doctors
✗ Areas to Improve
- Poor phone communication
- Billing errors
- Rude front-desk staff
- Why is it so hard to reach someone by phone?
- How do I resolve a billing error?
Great doctor, but the office staff is a nightmare.
The exam was thorough, but the customer service is lacking.
I love the doctor, but I'm looking for a new place due to the staff.
- Category Health & Medical
- City Austin
- State Texas
- Postcode 78748
- Country United States
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