Capital Institute of Hearing & Balance
11886 Healing Wy, Suite 530, Silver Spring, Maryland, 20904
The clinical care at Capital Institute of Hearing & Balance is generally praised, with patients highlighting the expertise and kindness of the audiologists. However, the practice faces significant criticism regarding its billing practices, which many patients find opaque and expensive. There are also complaints about administrative hurdles, such as difficulty reaching a live person and rigid policies. It is a practice where the medical care is strong, but the business side can be a source of significant frustration.
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Always ask for a detailed breakdown of costs and insurance coverage before committing to expensive hearing aids or procedures.
✓ What Works Well
- Highly knowledgeable and kind audiologists
- Thorough and professional testing
- Modern and clean facility
✗ Areas to Improve
- Opaque and expensive billing practices
- Difficulty reaching a live person by phone
- Rigid administrative policies
- Are the billing practices transparent?
- Is it easy to reach the office by phone?
Great medical care, but the billing is a headache.
The doctors are top-notch, but the admin side is lacking.
I feel well cared for medically, but the costs are high.
- Category Health & Medical
- City Silver Spring
- State Maryland
- Postcode 20904
- Country United States
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