Capital Region Family Health Care - East Greenbush
2 Empire Dr, #100, Rensselaer, New York, 12144
Capital Region Family Health Care in East Greenbush faces significant criticism regarding its administrative operations. Patients frequently report difficulty reaching the office by phone, long wait times, and issues with appointment scheduling. While some patients have positive experiences with specific doctors, the overall consensus is that the practice is poorly managed, leading to frustration and a feeling of being just a number. Many patients are actively seeking other providers.
Use the patient portal for all communication, as phone lines are often unresponsive and messages are more likely to be tracked.
✓ What Works Well
- Some individual doctors are highly regarded
- Extended hours and same-day availability
- Convenient location
✗ Areas to Improve
- Extremely difficult to reach by phone
- Poor administrative management
- High turnover of primary care providers
- Why is it so hard to get a human on the phone?
- Why do my doctors keep leaving the practice?
The doctors are good, but the office is a nightmare.
I'm tired of being treated like a number.
Great care if you can actually get an appointment.
- Category Health & Medical
- City Rensselaer
- State New York
- Postcode 12144
- Country United States
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