711 Troy-Schenectady Rd, Latham, New York, 12110
This practice is highly polarizing. Many patients love the doctors and PAs, citing life-changing care and compassion. However, there is a massive volume of complaints regarding the billing department, rude front-desk staff, long wait times, and poor communication. It is a practice where the clinical care is often overshadowed by administrative failures.
Patients strongly advise keeping detailed records of all billing and insurance communications, as the office is known for errors.
✓ What Works Well
✗ Areas to Improve
The doctors are amazing, but the admin is a disaster.
I feel like a number.
Billing is a nightmare.