9711 Medical Center Dr, Suite 320, Rockville, Maryland, 20850
Patients generally praise the medical providers for their expertise and compassionate care. However, the front desk and administrative staff receive heavy criticism for being rude, dismissive, and difficult to reach. Long wait times and poor scheduling management are recurring pain points. Many patients feel the practice is overbooked, leading to a impersonal experience despite the quality of the doctors.
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If you need a quick response, try calling early in the morning or ask to speak with the office manager directly if the front desk is being difficult.
✓ What Works Well
✗ Areas to Improve
Doctors are top-notch but the office management is a mess.
Front desk staff act like they are doing you a favor.
Great care if you can actually get an appointment.