1165 Imperial Dr, Suite 300, Hagerstown, Maryland, 21740
Capital Women’s Care is a large practice with a mixed reputation. Many patients love the individual providers, especially the midwives and specific doctors, praising their empathy and thoroughness. Conversely, there is significant frustration regarding the administrative side, including billing, insurance confusion, and a perceived focus on profit over patient care. The automated systems and lack of personal follow-up are common complaints.
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If you have billing questions, try to resolve them in person rather than over the phone, as the automated systems can be difficult to navigate.
✓ What Works Well
✗ Areas to Improve
I love my midwife, but the billing department is a nightmare.
The office runs like a machine, but it lacks a personal touch.
Great care if you can navigate the administrative hurdles.