Automobile · Dealership Service Center

Capitol Subaru Service Department

920 Auto Group Ave NE, Salem, Oregon, 97301

Google Maps Updated: 19 May 2026
Authenticity Score: 78/100
About

Capitol Subaru Service Department is generally well-regarded for its professional staff and comfortable waiting area. Many customers appreciate the friendly service and the fact that they don't feel pressured into unnecessary repairs. However, there are reports of long wait times, high costs, and occasional communication issues. It is a reliable choice for Subaru owners, but it's worth being prepared for potential delays.

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We analyze 72 public reviews for Capitol Subaru Service Department using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Service Quality 75/100
Transparency 70/100
Pro Tip

The waiting area is dog-friendly and has great amenities, making it a comfortable place to wait for longer services.

Dog-friendly waiting area
Courtesy shuttle available
Pros & Cons

✓ What Works Well

  • Friendly and professional staff
  • Comfortable waiting area
  • No pressure for unneeded repairs

✗ Areas to Improve

  • Long wait times
  • High labor costs
  • Occasional communication issues
Frequently Asked Questions
  • Do you offer loaner cars?
  • How long does a 120k service take?
  • Are you dog friendly?
User Feedback

Great service and friendly staff

Expensive but reliable

Mixed communication experiences