2118 Scenic Hwy N, D, Snellville, Georgia, 30078
Captivating Smiles Family Dentistry has a highly polarized reputation. While many patients praise Dr. Carter-Robinson for her skill and the office's welcoming environment, there is a significant volume of negative feedback regarding the front desk staff, billing transparency, and aggressive communication. Patients are advised to proceed with caution and clarify all costs upfront.
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Always get a written estimate of all costs before any procedure and clarify insurance coverage directly with your provider.
✓ What Works Well
✗ Areas to Improve
Dr. Robinson is great, but the front desk is a nightmare.
Be very careful with their billing practices.
Great office, but the customer service needs improvement.