839 Durham Rd, STE A, Wake Forest, North Carolina, 27587
Patients generally find the staff friendly and the facility clean, often praising the efficiency of the imaging process. However, there are recurring issues with billing transparency, communication regarding results, and occasional rudeness from specific staff members. The automated reminder system is also described as overwhelming.
If you need your images, ask for a digital copy or portal access immediately after your scan to avoid CD-related issues.
✓ What Works Well
✗ Areas to Improve
Staff is great, but the billing department is a mess.
Too many texts and emails, it's overwhelming.
Great experience, but wait times can be long.