922 Highland Ave, Needham, Massachusetts, 02494
Patients generally praise the medical staff for being professional, kind, and efficient during their visits. However, the front desk experience is a major pain point, with many reports of rude behavior and a confusing, tech-heavy check-in process. While the clinical care is often described as spot on, the administrative hurdles and long wait times leave some feeling frustrated. Overall, it is a convenient spot for urgent needs, provided you can get past the reception desk.
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Scan the QR code immediately upon arrival to secure your spot in the queue, as the digital intake order dictates your wait time.
✓ What Works Well
✗ Areas to Improve
Medical team is excellent but the front desk needs training.
The digital check-in system is unfair to those who arrive first.
Great care, but be prepared to wait.