12510 Bandera Rd, Suite 103, Helotes, Texas, 78023
This pediatric office is highly regarded for its doctors, especially Dr. Castro, who is praised for his thoroughness and bedside manner. However, the office is plagued by significant administrative issues, including long wait times, poor phone responsiveness, and billing frustrations. It is a clinic where the medical care is excellent, but the administrative experience is often poor.
Try to schedule morning appointments to minimize wait times.
✓ What Works Well
✗ Areas to Improve
Dr. Castro is the best.
The office is disorganized.
Great doctors, poor admin.