Caris Eye Centers - Alpharetta
9995 Jones Bridge Rd, Alpharetta, Georgia, 30022
Dr. Spence is a favorite among long-term patients for his thoroughness and genuine care. However, the practice has been struggling with staffing issues, leading to complaints about rude front-desk service, billing confusion, and difficulty getting appointments. While the clinical care remains strong, the administrative experience is currently a major pain point.
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If you have billing questions, try to resolve them in person rather than over the phone, as the phone support is currently unreliable.
✓ What Works Well
- Great doctors
- Thorough exams
- Long-term patient loyalty
✗ Areas to Improve
- Rude front desk
- Billing issues
- Hard to reach by phone
- Why is it so hard to get an appointment?
- Are there hidden fees?
Love the doctor, hate the staff
Used to be better
Great care, poor service
- Category Health & Medical
- City Alpharetta
- State Georgia
- Postcode 30022
- Country United States
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