Carl F Johnson: Allstate Insurance
Financial Services · Insurance Agency

Carl F Johnson: Allstate Insurance

12607 Hiddencreek Way, Suite D, Cerritos, California, 90703

Google Maps Updated: 14 May 2026
Authenticity Score: 78/100
About

The agency receives mixed reviews. While many clients praise individual agents like Heriberto and Cassandra for their patience and helpfulness, there is a recurring theme of dissatisfaction regarding management and communication. Some customers feel the office lacks consistency in service quality, leading to frustration. It is a place where your experience may depend heavily on which staff member you work with.

Our Review Process
20
Most Relevant
18
Newest
20
Highest
16
Lowest

We analyze 74 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Process Efficiency 70/100
Staff Helpfulness 75/100
Pro Tip

If you have a specific concern, try to work with the same agent consistently to avoid communication gaps.

Variable service quality
Strong individual agent performance
Pros & Cons

✓ What Works Well

  • Helpful individual agents
  • Good explanations of policies
  • Competitive rates

✗ Areas to Improve

  • Inconsistent management communication
  • Reports of rude service from some staff
  • Difficulty with policy updates
Frequently Asked Questions
  • Why did my premium increase?
  • How do I speak to someone else?
User Feedback

Heriberto is great, but management is difficult.

Some staff are very rude.

Good service if you get the right person.

Location Details
Street: 12607 Hiddencreek Way, Suite D
Neighborhood: Cerritos
City: Cerritos
State: California
Postcode: 90703
Country: United States
Location
12607 Hiddencreek Way Suite D, Cerritos, CA 90703
Quick Info
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