Carmasters Automotive LLC
931 E Little Creek Rd, behind Bestway, Norfolk, Virginia, 23518
Carmasters Automotive is a highly polarizing shop. While many customers praise their technical expertise and friendly service, particularly from the front desk, there is a significant volume of complaints regarding rude customer service, high prices, and perceived dishonesty. It seems to be a shop that can deliver great results for some, but leaves others feeling exploited and disrespected.
We analyze 75 public reviews for Carmasters Automotive LLC using our data models and filter out spam to highlight only authentic feedback.
Always ask for a detailed breakdown of diagnostic fees before leaving your car.
✓ What Works Well
- Technical expertise on complex vehicles
- Friendly front desk staff (for some)
- Quick turnaround for some repairs
✗ Areas to Improve
- Reports of rude and unprofessional customer service
- High prices and diagnostic fees
- Inconsistent repair quality
- Are their diagnostic fees fair?
- How do they handle customer complaints?
- Is it worth the price for major repairs?
Some customers feel the shop is a 'diamond in the rough'.
Others report feeling like they were being scammed or overcharged.
The shop is often praised for being able to fix issues other shops couldn't.
- Category Automobile
- Neighborhood Norfolk
- City Norfolk
- State Virginia
- Postcode 23518
- Country United States
