Carmel Curiel Larios - State Farm Insurance Agent
1260 N Dutton Ave, #110, Santa Rosa, California, 95401
This agency has a very loyal following, largely due to the exceptional service provided by Nicole Urdiales. Clients consistently praise her responsiveness and knowledge. However, there are some significant complaints about communication issues following a change in agents, with some clients feeling ignored or misinformed. It's a high-performing office that seems to be going through some growing pains.
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✓ What Works Well
- Exceptional customer service (Nicole)
- Responsive and knowledgeable
- Personalized attention
✗ Areas to Improve
- Communication gaps after agent change
- Some reports of unprofessionalism
- Difficulty reaching the manager
- Can you help me with my policy?
- How do I file a claim?
Nicole is a godsend.
Communication is lacking.
Great service if you get the right person.
- Category Financial Services
- City Santa Rosa
- State California
- Postcode 95401
- Country United States
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