Carolina Orthopaedic & Neurosurgical Associates
1330 Boiling Springs Rd, Suite 1600, Spartanburg, South Carolina, 29303
Patients generally praise the clinical staff for their expertise and compassionate care, especially regarding injections and quick walk-in service. However, there is significant frustration regarding the billing department and communication lapses. Some patients feel like just a number in a high-volume environment. Overall, the medical outcomes are often described as life-changing, but administrative hurdles can be a real pain.
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The walk-in clinic is highly efficient, but try to handle all billing inquiries via email to avoid phone tag.
✓ What Works Well
- Fast walk-in service
- Effective injections
- Compassionate PAs
✗ Areas to Improve
- Billing department issues
- Long wait times
- Communication gaps
- How long is the wait for walk-ins?
- Why is the billing department so hard to reach?
The PAs are spot on with their injections.
The billing department is a total headache.
Great care, but the front desk needs to communicate better.
- Category Health & Medical
- City Spartanburg
- State South Carolina
- Postcode 29303
- Country United States
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