Carolina Pediatrics of Wilmington
715 Medical Center Dr, Wilmington, North Carolina, 28401
Parents generally love the doctors here, especially Dr. Engstrom, for their kindness and expertise. However, the front office staff often gets heat for being cold or hard to reach. Wait times are a major pain point for many families. When the doctors are on, they are spot on, but the admin side feels like a real drag.
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If you have a sick child, call early for same-day slots, but bring a book for the wait.
✓ What Works Well
- Exceptional medical expertise
- Compassionate doctors
- Same-day sick appointments
✗ Areas to Improve
- Long wait times
- Rude front desk staff
- Poor communication
- Why are the wait times so long for scheduled visits?
- How do I get a faster response from the billing department?
Doctors are top tier but the office needs a serious shakeup.
Front desk makes you feel like a burden.
Great care if you can get past the admin hurdles.
- Category Health & Medical
- City Wilmington
- State North Carolina
- Postcode 28401
- Country United States
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