Carolina Smile Design - Dr. Ann Kirol Lang
1721 Ebenezer Rd, #105, Rock Hill, South Carolina, 29732
Carolina Smile Design has a loyal following that appreciates the friendly staff and the doctors' ability to put patients at ease. However, recent reviews highlight a decline in service, with complaints about new staff, billing issues, and pressure to upsell treatments. It seems the practice is going through a transition that has left some long-time patients unhappy.
We analyze 72 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
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✓ What Works Well
- Friendly and welcoming staff
- Good with anxious patients
- Professional clinical care
✗ Areas to Improve
- Recent decline in service
- Billing and insurance confusion
- High staff turnover
- Why is my bill so high?
- Why is there new staff every time?
Used to be great, now inconsistent
Pressure to upsell
Great doctors, poor admin
- Category Health & Medical
- City Rock Hill
- State South Carolina
- Postcode 29732
- Country United States
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