Carroll Family & Cosmetic Dentistry
3200 Village Vista Dr, Suite 130, Erie, Colorado, 80516
Patients generally love the clinical care and the gentle approach of the hygienists. Many appreciate that the dentist avoids unnecessary upselling. However, there is a recurring frustration regarding the front desk staff, with several reports of rude behavior and billing confusion. Despite these administrative headaches, the quality of dental work keeps long-term patients coming back.
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The hygienists are highly praised for their microscopic explanations of oral health, which helps patients understand the 'why' behind flossing.
✓ What Works Well
- Gentle and thorough hygienists
- No pressure for unnecessary procedures
- Modern and clean office environment
✗ Areas to Improve
- Rude front desk staff
- Billing errors and communication issues
- Strict cancellation policies
- Is the office accepting new patients?
- How does the billing process work for insurance?
Great clinical care but the front office needs a serious attitude check.
Dr. Carroll is honest and doesn't try to sell you things you don't need.
Billing is a total mess and they are hard to reach by phone.
- Category Health & Medical
- City Erie
- State Colorado
- Postcode 80516
- Country United States
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