CARSTAR Empire
57 St Clair Ave, New Britain, Connecticut, 06051
Customers generally praise the collision repair team for their professionalism, clear communication, and high-quality work. Many reviewers highlight the convenience of having rental cars arranged and receiving daily progress updates. However, there is a significant divide regarding the towing services, which are frequently described as rude and unprofessional. While the body shop side is often called a 'spot on' choice, the towing side faces serious allegations of poor conduct. Overall, the repair shop is seen as a reliable partner for insurance claims.
We analyze 70 public reviews for CARSTAR Empire using our data models and filter out spam to highlight only authentic feedback.
The repair shop and the towing service operate as distinct entities; focus your reviews on the body shop for a better reflection of their core service.
✓ What Works Well
- Excellent communication and daily updates
- Seamless insurance and rental car coordination
- High-quality body work and detailing
✗ Areas to Improve
- Towing staff described as rude and aggressive
- Inconsistent pricing on parts
- Reports of poor customer service on the towing side
- Do you handle insurance claims directly?
- Can you arrange a rental car for me?
- Are you the same business as the towing company?
The repair team is professional and keeps you in the loop.
The towing side of the business is a completely different, negative experience.
My car looked better than when I bought it.
- Category Automobile
- City New Britain
- State Connecticut
- Postcode 06051
- Country United States
