10004 204th Ave E, Bonney Lake, Washington, 98391
The Bonney Lake location is generally praised for its modern facilities and friendly staff. Patients appreciate the thoroughness of the doctors and the efficiency of the check-in process. However, there are recurring complaints about scheduling reliability, with some patients experiencing multiple cancellations. While the clinical care is often rated highly, the administrative and scheduling systems are a point of frustration for many.
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If you have an urgent issue, try to get an early morning appointment to minimize the chance of scheduling delays.
✓ What Works Well
✗ Areas to Improve
The doctors are great, but the scheduling system is a mess.
Beautiful new office, but the phone lines are impossible.
Great clinical care, but the admin side needs work.