Health & Medical · Primary Care

Castillo and Torres MD PA

2328 S Congress Ave, Suite 1E, Palm Springs, Florida, 33406

Google Maps Updated: 13 May 2026
Authenticity Score: 75/100
About

The doctors at this practice are generally well-regarded for their care, but the office administration is a frequent source of complaints. Patients often report difficulty reaching the office by phone, long wait times, and issues with referral processing. While many appreciate the medical care, the administrative experience can be frustrating.

Our Review Process
20
Most Relevant
19
Newest
20
Highest
20
Lowest

We analyze 79 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 80/100
Admin Efficiency 35/100
Pro Tip

Follow up on referrals and appointments via the patient portal or in person.

Doctor Quality
Office Accessibility
Pros & Cons

✓ What Works Well

  • Caring and knowledgeable doctors
  • Professional medical staff
  • Thorough consultations

✗ Areas to Improve

  • Poor administrative communication
  • Long wait times
  • Difficulty with referrals
Frequently Asked Questions
  • Why is it so hard to reach the office?
  • How do I get my referrals?
User Feedback

Great doctors, but the office management needs work

Very caring and attentive

Frustrating administrative experience

Location Details
Street: 2328 S Congress Ave, Suite 1E
Neighborhood: Palm Springs
City: Palm Springs
State: Florida
Postcode: 33406
Country: United States
Location
2328 S Congress Ave #1e, Palm Springs, FL 33406
Quick Info
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