Castillo & Mulkay Dental, PC
601 Main Ave, Passaic, New Jersey, 07055
Patients are deeply divided regarding their experience at this office. While many long-term clients praise Dr. Castillo for his gentle bedside manner and professional care, others report significant issues with billing transparency and administrative incompetence. Recent reviews highlight a decline in service quality when seeing newer staff members. The office environment is generally described as clean, but the front desk management is a frequent pain point.
We analyze 69 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Request to see Dr. Castillo specifically, as newer staff members may not provide the same level of care.
✓ What Works Well
- Dr. Castillo is gentle and knowledgeable
- Reasonable pricing for uninsured patients
- Clean office environment
✗ Areas to Improve
- Inconsistent billing and administrative errors
- Long wait times and appointment cancellations
- Rude front desk staff
- Why am I being charged for old accounts?
- Is the office open on Saturdays?
- Why was my appointment canceled without notice?
Billing department needs a serious overhaul.
Dr. Castillo is a gem, but the office management is a mess.
Great care if you can actually get an appointment.
- Category Health & Medical
- City Passaic
- State New Jersey
- Postcode 07055
- Country United States
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