Castle Dental & Orthodontics - Franklin, TN
1010 Murfreesboro Rd, Suite 196, Franklin, Tennessee, 37064
This dental office has a very polarized reputation. Long-term patients often praise specific dentists like Dr. Mathis for their care and professionalism. However, there are numerous complaints regarding administrative incompetence, billing errors, and aggressive upselling of procedures. It appears to be a high-volume practice where the quality of the patient experience depends heavily on which staff member you interact with.
We analyze 53 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Always ask for a written treatment plan and verify insurance coverage before agreeing to any major dental work.
✓ What Works Well
- Dr. Mathis is highly regarded
- Convenient location
- Some staff are very professional
✗ Areas to Improve
- Billing and insurance issues
- Poor administrative communication
- Aggressive upselling
- Why was I billed for this?
- Do you accept my insurance?
Dr. Mathis is great, but the front office is a mess.
Be careful with treatment plans; get a second opinion.
Great for routine cleanings, but watch out for billing surprises.
- Category Health & Medical
- City Franklin
- State Tennessee
- Postcode 37064
- Country United States
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