Castle Dental & Orthodontics - North Austin, Austin, TX
10710 Research Blvd, Suite 126, Austin, Texas, 78759
This practice is highly regarded for its clinical care, with many patients praising the doctors and hygienists for their empathy and skill. However, the administrative side of the office is a major source of frustration, with frequent complaints about scheduling, billing, and communication. It is a practice where the clinical experience is often excellent, but the administrative experience can be quite challenging.
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✓ What Works Well
- Empathetic and skilled clinical team
- Modern and clean office
- Good clinical outcomes
✗ Areas to Improve
- Significant administrative and scheduling issues
- Billing confusion and lack of transparency
- Poor communication from the front desk
- Why was my appointment canceled without notice?
- Why was I charged for this service?
- How do I get my dental records?
Great clinical care, but the front desk is a nightmare.
Dr. A is an angel, but the office is mismanaged.
Check your billing statements carefully.
- Category Health & Medical
- City Austin
- State Texas
- Postcode 78759
- Country United States
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