2277 NW Military Hwy, Suite 100, San Antonio, Texas, 78213
Castle Hills Family Practice is a large, busy practice with a wide range of providers. While some patients have had excellent experiences with specific nurse practitioners and doctors, the practice is frequently criticized for its administrative operations. Common complaints include poor phone responsiveness, billing errors, and difficulty with referrals. It is a practice where the quality of care can be inconsistent, and the administrative hurdles are a frequent source of frustration for patients.
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Use the patient portal for all communication; it is often more reliable than calling the office.
✓ What Works Well
✗ Areas to Improve
Great providers, but the office management is a mess.
They never return phone calls.
Convenient location for all my needs.