Castle Hills Family Practice
2277 NW Military Hwy, Suite 100, San Antonio, Texas, 78213
Castle Hills Family Practice is a large, busy practice with a wide range of providers. While some patients have had excellent experiences with specific nurse practitioners and doctors, the practice is frequently criticized for its administrative operations. Common complaints include poor phone responsiveness, billing errors, and difficulty with referrals. It is a practice where the quality of care can be inconsistent, and the administrative hurdles are a frequent source of frustration for patients.
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Use the patient portal for all communication; it is often more reliable than calling the office.
✓ What Works Well
- Some excellent nurse practitioners
- Convenient location
- Modern and clean facility
✗ Areas to Improve
- Poor administrative communication
- Billing and insurance errors
- Difficult to reach by phone
- Why is it so hard to reach someone by phone?
- How do I get a referral?
Great providers, but the office management is a mess.
They never return phone calls.
Convenient location for all my needs.
- Category Health & Medical
- City San Antonio
- State Texas
- Postcode 78213
- Country United States
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