3085 N Swan Rd, Tucson, Arizona, 85712
Parents generally rave about the medical staff, specifically Dr. Goldberg and Dr. Moussa, noting their compassion and expertise. However, the front office and administrative side is a major pain point, with many reports of long hold times, rude staff, and poor communication. While the clinical care is top-notch, the administrative friction often leaves families feeling frustrated. It is a classic case of great doctors hampered by a clunky front-end experience.
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Use the patient portal for non-urgent communication instead of calling; the phone lines are notoriously jammed.
✓ What Works Well
✗ Areas to Improve
The doctors are spot on with their care.
Front office staff needs a serious attitude check.
Great medical care, but the phone lines are a nightmare.