Cates Heating & Cooling
14361 W 96th Terrace, Lenexa, Kansas, 66215
Cates has a long-standing reputation, with many loyal customers who appreciate their maintenance plans and honest advice. However, there is a vocal group of customers who feel the company has become expensive and sometimes pushy with upselling. While many find the technicians to be top-notch, the administrative and management side receives mixed reviews regarding communication and billing.
We analyze 76 public reviews for Cates Heating & Cooling using our data models and filter out spam to highlight only authentic feedback.
Always ask for a detailed breakdown of the repair costs before agreeing to work.
✓ What Works Well
- Excellent maintenance plans
- Knowledgeable technicians
- Long-term reliability
✗ Areas to Improve
- Expensive repairs
- Aggressive upselling
- Inconsistent office communication
- Is the Comfort Plan worth it?
- Why is the repair cost so high?
- Can I get a second opinion?
They've been my go-to for years.
Watch out for the upsell on parts.
Techs are great, management is hit or miss.
- Category Home Services
- City Lenexa
- State Kansas
- Postcode 66215
- Country United States
