CDTA
110 Watervliet Ave, Albany, New York, 12206
Public sentiment is very mixed. Many riders appreciate the service for its affordability and the helpfulness of some drivers and staff. However, a significant number of users report frequent delays, unreliable schedules, and poor customer service. The cleanliness of the buses and the attitude of some drivers are also frequent points of complaint.
We analyze 71 public reviews for CDTA using our data models and filter out spam to highlight only authentic feedback.
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✓ What Works Well
- Affordable pricing
- Helpful staff (some)
- Good for basic transit
✗ Areas to Improve
- Frequent delays
- Unreliable schedules
- Poor driver attitude
- Why is the bus late?
- How do I get a pass?
- Is it safe?
The service is very unreliable.
Some drivers are great, others are rude.
It's affordable but frustrating.
- Category Public Infrastructure
- Neighborhood Albany
- City Albany
- State New York
- Postcode 12206
- Country United States
