1015 S Hackett Rd, Waterloo, Iowa, 50701
Patients appreciate the thoroughness and bedside manner of providers like Jane Baker and Dr. Kalala. Many find the clinic efficient and helpful for digestive issues. However, there is significant frustration regarding administrative hurdles, including long wait times, billing confusion, and difficulty reaching staff by phone. While the clinical care is often rated highly, the operational side of the practice is a major pain point.
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Use the online portal for registration to save time, but follow up with a phone call if you have urgent billing questions.
✓ What Works Well
✗ Areas to Improve
Jane Baker is an excellent, attentive provider.
The front desk staff needs better training.
Great clinical care, but the office management is frustrating.