Center for Digestive Health | Troy
4600 Investment Dr, Suite 380, Troy, Michigan, 48098
Patients generally praise the doctors for being thorough and kind, but the office staff and phone system are a major pain point. Many feel the practice has grown too large, leading to long wait times and poor communication. While the medical care itself is often described as top-notch, the administrative hurdles make it a frustrating experience for many. It is a classic case of great doctors let down by a clunky front-end system.
We analyze 74 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you need to schedule, try showing up in person or using the portal, as the phone system is notoriously unreliable.
✓ What Works Well
- Doctors are empathetic and thorough
- High quality medical expertise
- Efficient in-person visits once inside
✗ Areas to Improve
- Impossible to reach by phone
- Rude or dismissive front desk staff
- Poor communication regarding insurance and results
- How do I actually get a human on the phone?
- Why are my test results delayed?
The doctors are great but the staff is a nightmare.
Getting an appointment feels like a full-time job.
The medical care is spot on, but the admin side is a mess.
- Category Health & Medical
- City Troy
- State Michigan
- Postcode 48098
- Country United States
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