Center For Eye Care Excellence of Albany
9 Vista Blvd, Suite 100, Albany, New York, 12159
Patients generally praise the medical expertise of the doctors, particularly Dr. Eden and Dr. Ciarmiello, for their thoroughness and bedside manner. However, the office administration is a major pain point, with frequent complaints about long wait times, poor phone communication, and difficulty obtaining prescriptions. While the clinical care is often described as top-notch, the operational side of the practice is a mess. Many patients feel like a number rather than a person due to the overbooked schedule.
If you need a prescription refilled, call early in the morning and follow up repeatedly, as the office is notoriously slow with pharmacy requests.
✓ What Works Well
- High-quality medical expertise
- Compassionate and thorough doctors
- Effective surgical outcomes
✗ Areas to Improve
- Excessive wait times
- Poor administrative communication
- Difficulty with prescription refills
- Why are the wait times so long?
- How can I get my prescription refilled faster?
Doctors are spot on, but the office staff needs a serious overhaul.
Great medical care, but the scheduling is a disaster.
The clinical team is amazing, but the admin side is not worth the hassle.
- Category Health & Medical
- City Albany
- State New York
- Postcode 12159
- Country United States
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