340 W Passaic St, Rochelle Park, New Jersey, 07662
Patients are split on their experience. Many praise the doctors for being compassionate and helpful, especially with medication management. However, the administrative side is a major pain point. Frequent complaints about rude front desk staff, billing errors, and poor communication make the experience stressful for many.
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If you have billing issues, document every interaction and request a supervisor immediately rather than waiting for a callback.
✓ What Works Well
✗ Areas to Improve
Doctors are great but the front desk needs a total overhaul.
Billing is a nightmare and lacks transparency.
Telehealth is a huge plus for convenience.