3702 S Timberline Rd, Suite A, Fort Collins, Colorado, 80525
Patients are split on their experience here. Many praise the medical staff for being attentive and helpful, especially in the infusion center. However, a significant number of people are frustrated by the lack of communication and poor billing practices. It is tough to get a human on the phone, which leaves many feeling ignored. Overall, the clinical care is often seen as good, but the admin side is a real headache.
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If you have a billing issue, try reaching out through the patient portal rather than calling, as phone lines are often unresponsive.
✓ What Works Well
✗ Areas to Improve
Clinical care is spot on, but the office admin is a mess.
The infusion nurses are absolute gems.
Billing department needs a serious overhaul.