2450 NE Mary Rose Pl, Bend, Oregon, 97701
Central Oregon ENT is generally praised for its skilled medical staff and successful surgical outcomes, particularly for septoplasty and hearing aid fittings. Many patients feel well-cared for and appreciate the expertise of providers like Dr. Bagwell and Dr. Gallivan. However, there is a recurring theme of frustration regarding administrative issues, specifically billing disputes and difficulty reaching the office by phone. While the clinical care is strong, the administrative side often leaves patients feeling unheard.
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Verify all billing codes and insurance coverage in writing before undergoing any in-office procedures.
✓ What Works Well
✗ Areas to Improve
The doctors are great, but the front office is a headache.
Life-changing surgery, but the billing process was a nightmare.
Excellent care, but be prepared for administrative hurdles.