Central
243 Richmond Rd, Cleveland, Ohio, 44143
Central Heating & Air Conditioning (now Wilson Plumbing & Heating) has a mixed reputation. Many customers praise the professional, knowledgeable, and efficient service provided by their technicians. However, there is a significant number of complaints regarding poor communication, scheduling issues, and a decline in service quality since the change in ownership. While some have a great experience, others feel the company is no longer as reliable as it once was.
We analyze 74 public reviews for Central using our data models and filter out spam to highlight only authentic feedback.
Always get a clear breakdown of costs and confirm your appointment details in writing to avoid any confusion.
✓ What Works Well
- Professional and knowledgeable technicians
- Efficient and high-quality work
- Good emergency response for some
✗ Areas to Improve
- Poor communication and follow-up
- Scheduling issues and no-shows
- Decline in service quality since ownership change
- Do you offer 24/7 emergency service?
- Are your technicians experienced with older systems?
- How do you handle pricing for service calls?
They saved the day during a brutal cold snap.
Technicians are honest and don't try to upsell unnecessary work.
Communication is hit or miss; management can be difficult.
- Category Home Services
- Neighborhood Cleveland
- City Cleveland
- State Ohio
- Postcode 44143
- Country United States
