133 W Main St, Suite 100, El Cajon, California, 92020
Centro Medico El Cajon receives consistently poor feedback regarding its administrative operations. Patients frequently report long wait times, difficulty reaching the office by phone, and issues with prescription refills. While some individual doctors, like Dr. Papa and Dr. Valencia, receive high praise for their care, the overall patient experience is marred by poor communication and perceived unprofessionalism from the front desk staff. Many patients feel the clinic is disorganized and lacks a focus on patient-centered care.
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If you need a prescription refill, plan to visit in person, as phone and pharmacy requests are frequently ignored.
✓ What Works Well
✗ Areas to Improve
The doctors are great, but the office management is a disaster.
I feel like a number, not a patient.
Worst clinic in San Diego.