Centrum Health
28610 SW 157th Ave, Homestead, Florida, 33033
The clinic is praised for its cleanliness, professional medical staff, and friendly front-desk service. Many patients feel well-cared for and appreciate the efficiency. However, there are consistent complaints about the call center's poor customer service and long wait times, even with appointments. It's a good clinic let down by its administrative support.
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Try to handle scheduling and questions in person if possible, as the call center experience is frequently reported as poor.
✓ What Works Well
- Clean and well-maintained facility
- Professional and attentive medical staff
- Friendly front-desk service
✗ Areas to Improve
- Terrible call center customer service
- Long wait times despite appointments
- Inconsistent communication
- Why is the call center so hard to deal with?
- How can I get my test results faster?
- Are the wait times always this long?
Great doctors, but the call center is a nightmare
Clean and professional, highly recommend
Good care, but be prepared to wait
- Category Health & Medical
- City Homestead
- State Florida
- Postcode 33033
- Country United States
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