Centrum Health
8498 S Sam Houston Pkwy E, Suite 100, Houston, Texas, 77075
This clinic has a very polarized reputation. Many patients praise the doctors and medical assistants for their kindness, thoroughness, and genuine care. However, there are significant and recurring complaints about the administrative side of the practice, including long wait times, difficulty reaching the office, and broken processes for referrals and test results. It seems like a high-volume practice where the clinical care is often good, but the administrative side is a major source of frustration.
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Use the patient portal for non-urgent communication to avoid the call center.
✓ What Works Well
- Kind and thorough clinical staff
- Clean and professional environment
- Genuine care for patients
✗ Areas to Improve
- Long wait times
- Difficulty reaching the office
- Broken processes for referrals and test results
- Why is it so hard to get a call back?
- Why was my referral sent to the wrong specialist?
- How do I get a clear explanation of my test results?
The doctors are great, but the administrative side is a total mess.
I love my doctor, but the call center is frustrating.
Be prepared for long waits and potential communication issues.
- Category Health & Medical
- City Houston
- State Texas
- Postcode 77075
- Country United States
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