Centura HealthFit Family Med
2356 Meadows Blvd, Suite 140b, Castle Rock, Colorado, 80109
This practice is a polarizing one. While many patients swear by the clinical expertise of Dr. Werner and Dr. Carlson, citing their thoroughness and genuine care, others report a deeply frustrating experience with the office's administrative side. Issues with phone systems, rigid policies, and billing errors are frequently mentioned. It seems to be a practice where the doctors are excellent, but the support system is struggling to keep up.
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If you have a billing question, try to resolve it in person rather than over the phone, as the phone system is notoriously difficult.
✓ What Works Well
- Highly knowledgeable and caring doctors
- Thorough and patient-centric care
- Convenient all-in-one clinic
✗ Areas to Improve
- Poor phone system and responsiveness
- Rigid and poorly communicated policies
- Billing and insurance transparency issues
- Why is it so hard to reach the office?
- Are you accepting new patients?
- How do I resolve a billing error?
Doctors are great, office is a mess
Felt heard and respected by my provider
Billing department is very difficult
- Category Health & Medical
- City Castle Rock
- State Colorado
- Postcode 80109
- Country United States
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