CGH Rock Falls Medical Center
1315 Dixon Ave, Rock Falls, Illinois, 61071
Patients at this center generally report positive experiences with the medical staff, often highlighting the kindness and expertise of providers like Dr. Toth and Donna Cook. However, there are recurring complaints about administrative issues, specifically regarding billing transparency and the user-friendliness of the online scheduling system.
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✓ What Works Well
- Friendly and professional medical staff
- Thorough and attentive doctors
- Efficient lab services
✗ Areas to Improve
- Billing and collections confusion
- Poor online scheduling interface
- Occasional long wait times
- Is the online scheduling system easy to use?
- How is the billing department handling accounts?
- Are the doctors attentive?
Dr. Toth is top-rated.
Billing issues are a major headache.
Staff is very polite and helpful.
- Category Health & Medical
- City Rock Falls
- State Illinois
- Postcode 61071
- Country United States
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