CHA East Cambridge Care Center
163 Gore St, Cambridge, Massachusetts, 02141
This clinic is a mixed bag. Many patients appreciate the professional and caring doctors, noting that they feel well-looked after. However, there are frequent complaints about administrative issues, including long wait times, difficulty scheduling appointments, and poor communication from the front desk and pharmacy. It is a facility where the quality of care is often overshadowed by administrative friction.
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If you have trouble scheduling, try using the app or online portal, as phone lines can be very busy.
✓ What Works Well
- Professional and caring doctors
- Comprehensive services in one location
- Easy online scheduling for some
✗ Areas to Improve
- Long wait times for appointments
- Poor administrative communication
- Understaffed pharmacy
- How do I schedule an appointment?
- Why is the pharmacy so slow?
- Is this clinic accepting new patients?
Great doctors, but the admin side is a nightmare.
Hit or miss; depends on the staff you get.
Professional care, but the wait times are frustrating.
- Category Health & Medical
- City Cambridge
- State Massachusetts
- Postcode 02141
- Country United States
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