Chang Eye Group
2101 Greentree Rd, Ste 105, Pittsburgh, Pennsylvania, 15220
This practice is a paradox: the surgical outcomes are often excellent, but the administrative experience is frequently described as a nightmare. Patients report rude front desk staff, difficulty reaching anyone by phone, and billing errors. While the doctors are skilled, the lack of empathy and poor communication from the support team overshadows the clinical success for many.
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If you have a billing issue, ask to speak with the office manager immediately rather than waiting for a callback.
✓ What Works Well
- Excellent surgical results
- Skilled ophthalmologists
- Clean and modern facility
✗ Areas to Improve
- Extremely rude front desk staff
- Poor phone communication
- Billing and insurance issues
- Why is it so hard to reach someone by phone?
- Are your billing practices transparent?
Great surgery, terrible office staff.
They don't care about the patient experience.
Avoid if you value your time.
- Category Health & Medical
- City Pittsburgh
- State Pennsylvania
- Postcode 15220
- Country United States
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