Charles R. Brooker, MD, FACS
160 Lake Howard Dr, Winter Haven, Florida, 33881
Dr. Brooker and Dr. Merritt are generally seen as skilled ENT specialists, with many patients reporting successful surgeries and effective treatments. However, the clinic's reputation is marred by reports of rude staff, poor communication, and billing issues. Patients often feel the office is overly focused on volume, leading to rushed appointments and a lack of personalized attention.
We analyze 70 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Write down your questions before your visit to ensure you get the information you need during the short time with the doctor.
✓ What Works Well
- Successful surgical outcomes
- Thorough medical assessments
- Convenient location
✗ Areas to Improve
- Rude and dismissive staff
- Billing errors
- Rushed appointments
- Why was I charged for a no-show?
- How do I get my prescriptions sent?
- Is the office clean?
Dr. Brooker is great, but the front desk is very unprofessional.
I felt rushed and unheard during my visit.
The medical care is good, but the administrative side is lacking.
- Category Health & Medical
- City Winter Haven
- State Florida
- Postcode 33881
- Country United States
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